Returns & Refunds

At Kewling, we want you to be completely satisfied with your purchase. If you have any questions about a product before placing your order, our Customer Support team is happy to help you choose the right cooling solution.

Return Eligibility

Eligible items may be returned within 14 days of delivery for store credit.

To qualify for a return, products must:

Be unused and undamaged
Be in their original packaging
Include all original accessories, manuals, and components
Be in new, resalable condition

All returns require prior authorization. Please submit a Return Request before returning any product.

European Union Customers

If your order is delivered to a member state of the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify Kewling before the 14-day period expires by contacting our Customer Support team at kewling.solutions@gmail.com.

Returned products should be unused except to the extent necessary to inspect their nature, characteristics, and functioning, and should be returned with all accessories and original packaging whenever reasonably possible.

Where required by applicable law, refunds will be issued using the original payment method.

Except where the item is defective or incorrect, return shipping costs are the customer's responsibility.

The statutory right of withdrawal does not apply to products that are exempt under applicable law, including:

Personalized or custom-made products
Products made to customer specifications
Sealed products that cannot be returned for health or hygiene reasons once opened
Digital products delivered electronically after performance has begun
Any other products exempt under applicable law

Return Authorization

Before approving a return, Kewling may offer an alternative solution such as:

Replacement parts
Product replacement
Exchange for another product

These options often provide a faster and more convenient resolution than returning the product.

Each return request is reviewed individually based on the product, order value, quantity purchased, shipping costs, and reason for the return.

Quantity Purchase Policy

Orders containing five (5) or more products are considered quantity purchases and are not eligible for return.

Orders containing three (3) or more units of the same product are also considered quantity purchases and are not eligible for return.

If products arrive damaged or incorrect, replacement parts, exchanges, or replacements may still be available.

If you're planning a larger purchase, we encourage you to contact us before placing your order with any questions about product compatibility or specifications.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Made-to-order products
Clearance items
Final Sale items
Open-box items
Products that have been installed, assembled, modified, or used
Products returned without their original packaging
International orders

Return Shipping

Unless your item arrives damaged, defective, or incorrect:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Approved returns must be shipped to the return address provided by Kewling Customer Support.
Returns sent without prior authorization may be refused.

Store Credit

Once an approved return has been received and inspected, eligible returns will be issued as Kewling Store Credit.

Store credit will be issued for the value of the returned merchandise only.

Original shipping charges and return shipping costs are non-refundable.

Products returned damaged, missing components, improperly packaged, or not in resalable condition may receive reduced store credit or be rejected.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

Your order number
Photos of the product
Photos of the packaging
A description of the issue

We'll work with you to provide replacement parts, a replacement product, store credit, or another appropriate resolution.

International Orders

Due to the nature of international fulfillment, international orders are considered final sale and are not eligible for returns, except where a right of return or cancellation is required by applicable consumer law.

EU & UK Customers

Customers located in the European Union or United Kingdom may have a statutory right to cancel eligible online purchases within 14 days of receiving their order, subject to applicable consumer protection laws and any applicable exclusions.

To exercise this right, you must contact our Customer Service team within the applicable cancellation period and follow our return instructions.

Customers are responsible for arranging and paying all return shipping costs. We do not provide prepaid international return labels, except where required by applicable law.

International Return Location

Please note before placing your order that our return centers are located in New York, United States. All approved international returns must be shipped to our designated return center in New York at the customer's expense.

Once your return request has been approved by our Customer Service team, we will provide you with the applicable return address and return instructions.

You may use the international carrier of your choice. We strongly recommend using a tracked shipping service and retaining your proof of shipment until your return has been processed.

Refunds for approved returns will be processed after the returned merchandise has been received, or as otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If your international order arrives damaged, defective, or you receive an incorrect item, please contact our Customer Service team promptly with photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.

Refused Deliveries

Orders refused at delivery or returned due to an incorrect shipping address may be subject to return shipping charges, restocking fees (where permitted), and the original shipping costs.